@aral *can* repair anything, *choose* not to let you ring a bell demanding our attention.

@aral
They refuse to repair products of people that can't knock hard enough, nothing weird here

@lllillilll Not if you consider being exclusionary entirely normal, no.

funny... maybe they have so much stuff going on that they can't afford to stop to fix something of as little importance as a bell. maybe the bell is just not relevant for them. maybe, if it's important to you, you should fix it yourself, or hire them to fix it so it works for you? point is, what freedom is that when you impose your priorities on others, and criticize them for having their own?

@lxo Thank you for summarizing exactly the culture that free software folks must avoid at all costs if they want to make everyday things for everyday people instead of toys for geeks. We have no shortage of the latter; it’s the almost complete lack of the former that is allowing Big Tech and capitalism to destroy human rights and democracy.

I know you don't mean it that way, but what you're saying comes across a lot like "freedom will come sooner if only everyone else stopped electing and pursuing their own priorities, and obeyed my commands instead". believe me when I tell you that it sounds awful, and you don't wish to come across like that.
people have different preferences and choices and interests and whims and priorities. that's why freedom is messy, but that's also why it's so valuable

@aral The bell is graciously provided by the Generous Corporate Open Source Real Friends Honestly I Promise Division?

@aral
To be honest, that still beats "Your call is important to us! Please hold the line while I give you three irrelevant categories that don't match your problem, then tell you to consult the website that sent you here and has no helpful information for your case."

Altough I really wish there were ways to pay people for either support (which exist for RHEL and SLED), or to implement features/fix bugs in open software. Right now, "regular" private users don't really have that.

@aral
Also: I've been working with some very professional software over the last 15 years which shows exactly the same tendencies: stupid problem that everyone needs to work around, developer either doesn't understand/care or doesn't want to know, or has no resources to fix it because the codebase is too old, and they're just milking it until it breaks.

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