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@starlabssystems Hey folks, UPS is trying to charge me tax again for the same amount I paid you in tax + their fees. Can you please sort this out? Package is scheduled for delivery today. Details sent via email. Thanks!
@aral @starlabssystems
Please keep us up to date on this. I would love a starlite, but I'm afraid of all the hidden taxes and fees we now risk.
Buying from the UK is such a gamble.
@seindal @starlabssystems Didn’t have any trouble with the Starlite itself, oddly, but this is for the keyboard and pen.
Basically, was charged €28.06 taxes on €122 order by StarLabs and then got a message from UPS saying that I owe them €48.72 taxes (€28.06 + 16.80 brokerage charges + 3.86 VAT). As far as I can see, the only thing I should have to pay is perhaps the €3.86 VAT.) But clearly the €28.06 is a double charge.
€76.78 taxes on €122 order is ridiculous.
@aral @seindal Hi Aral, We have paid the duties and taxes. I have been told by Sean that you MUST NOT PAY THE TAXES BECAUSE YOU WONT GET THAT BACK. FROM THE GOV. The problem is someone at the courier hasn't read that we have already payed the taxes.
I truly hope this message has got to you in time! I am looking for ways to make it obvious to customs officials that our shipments have already had their taxes paid so this doesn't happen in the future.
@starlabssystems @seindal Thanks. I’ll tell them when they get here. (They haven’t arrived yet.)
What should I do if they refuse to deliver?
@starlabssystems @seindal OK, curiouser and curiouser: UPS guy just arrived with two packages that look exactly the same: one with tax required and one without. I accepted the one without but I’m wondering if you guys sent out two packages by mistake.
Haven’t opened it yet. Will do now and update you on what’s in it :)
@starlabssystems @seindal Right, opened it, it’s the keyboard and the pen.
The second package felt identical in weight (and has the same details on it) so I’m assuming what happened is that you guys sent two packages instead of one.
The UPS guy has the second one and he said he’d look into it. Hopefully you guys can get it back and it won’t cost you too much to do so.
@starlabssystems @seindal By the way: immediately love the keyboard. It’s gorgeous :)
@starlabssystems @seindal Yeah, this is definitely the most beautiful mobile Linux device you can buy right now and not just at this (excellent) price point but at any price point.
Going to hold off writing a proper review until I’ve updated the firmware as apparently it fixes a stuck touch issue I’m having with the screen but, seriously, wow, folks, you’ve done an amazing job with this. Not sure how this is even possible given how tiny you are. It’s quite something.
