This is all there is.
http://www.breakingthin.gs/this-is-all-there-is.html
Just stumbled on this short piece I wrote ten years ago, almost to the day.
@aral awesome read! Thanks for sharing!
@aral Although I'd argue that one should take counter measures to prevent "life-death-situations" (e.g. lookup the bus connection earlier) I very much agree with your overall statement towards good user experience.
I think it could be summed up broadly as "Respect the user!".
@aral lovely!
@aral that was such a great read, thank you for sharing. Bookmarked!