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@starlabssystems Hey folks, UPS is trying to charge me tax again for the same amount I paid you in tax + their fees. Can you please sort this out? Package is scheduled for delivery today. Details sent via email. Thanks!
@aral @starlabssystems
Please keep us up to date on this. I would love a starlite, but I'm afraid of all the hidden taxes and fees we now risk.
Buying from the UK is such a gamble.
@seindal @starlabssystems Didn’t have any trouble with the Starlite itself, oddly, but this is for the keyboard and pen.
Basically, was charged €28.06 taxes on €122 order by StarLabs and then got a message from UPS saying that I owe them €48.72 taxes (€28.06 + 16.80 brokerage charges + 3.86 VAT). As far as I can see, the only thing I should have to pay is perhaps the €3.86 VAT.) But clearly the €28.06 is a double charge.
€76.78 taxes on €122 order is ridiculous.
@aral @starlabssystems
This is exactly what I fear. Eight hundred euros is already expensive for me, and if I then get charged four hundred plus by customs, I can't afford it.
@seindal @aral Hi René, we have already paid the taxes due on our shipments, I have been told the issue is someone at the courier not reading our invoice saying that taxes have been paid. I was told by Sean that you MUST NOT PAY THE TAXES, because you will basically never get that back from the gov. I hope this has cleared this up. This is the first time I have encountered this since joining and it's unacceptable. I am looking at options to make sure this doesn't happen anymore.
