Back

@aral @starlabssystems
Please keep us up to date on this. I would love a starlite, but I'm afraid of all the hidden taxes and fees we now risk.

Buying from the UK is such a gamble.

@seindal @starlabssystems Didn’t have any trouble with the Starlite itself, oddly, but this is for the keyboard and pen.

Basically, was charged €28.06 taxes on €122 order by StarLabs and then got a message from UPS saying that I owe them €48.72 taxes (€28.06 + 16.80 brokerage charges + 3.86 VAT). As far as I can see, the only thing I should have to pay is perhaps the €3.86 VAT.) But clearly the €28.06 is a double charge.

€76.78 taxes on €122 order is ridiculous.

@aral @seindal Hi Aral, We have paid the duties and taxes. I have been told by Sean that you MUST NOT PAY THE TAXES BECAUSE YOU WONT GET THAT BACK. FROM THE GOV. The problem is someone at the courier hasn't read that we have already payed the taxes.
I truly hope this message has got to you in time! I am looking for ways to make it obvious to customs officials that our shipments have already had their taxes paid so this doesn't happen in the future.

@starlabssystems @seindal Thanks. I’ll tell them when they get here. (They haven’t arrived yet.)

What should I do if they refuse to deliver?

@aral @seindal I have been told [Your Country] are good when it comes to these issues. If they refuse to deliver you could contact the them and say that it was sent DDP (Delivery Duties Paid) and that they should read the invoice. I think I am about to call the courier today about this issue...

@aral @seindal

Daily GDPR Violation Counter: 0

Daily Frustrated conversations with Courier Violation Counter:1

@starlabssystems @seindal Aww, sorry; absolutely hate dealing with corporates too. Sending hugs.